TERMS & CONDITIONS
Rates are per dwelling, per night - for the specific number of people per room or per dwelling. Visiting guests are not permitted overnight in the dwellings or rooms or common areas. *Alloggio Management Pty Ltd ABN: 93 701 872 338, Alloggio Pty Ltd ABN: 68 603 067 303, Trova Pty Ltd ABN: 23 358 558 265 reserve the right to relocate any booking to a hotel or dwelling of same standard if necessary. All bookings are subject to availability. You must be at least 18 years of age to book dwellings on our website. * Alloggio Management Pty Ltd ABN: 93 701 872 338, Alloggio Pty Ltd ABN: 68 603 067 303, Trova Pty Ltd ABN: 23 358 558 265 does not accept liability for any errors or omissions on our website. We make every effort to ensure all information is accurate. Guests agree that all information given for the booking is true and correct. Credit card details supplied at check in must be the same as the booker. Any alterations and/or extensions to bookings are subject to availability.
All of our properties are fully non-smoking properties, this includes the hotel rooms, houses, apartments, car parks, gardens, all balconies and all common areas. False activation of the fire alarm will incur a $1,950.00 fee, the current NSW Fire Brigade call out charge and 3rd party administration fee.
We accept normal wear and tear on the accommodation, if however, there are damages or excess cleaning required due to, but not limited to, cigarette burns and marks, damage and stains to soft furnishings or floor coverings, broken crockery and glass or damage by guests etc. we reserve the right to deduct the costs of these from the credit card account holder should this be necessary. PLEASE NOTE: WE HAVE A VERY STRICT NO PARTY POLICY WHICH ALSO INCLUDES VISITING GUESTS. Our local residents and landlords are very sensitive to disturbances of any kind therefore disturbance will not be accepted - this includes conversing late into the night on the balconies. Guests must respect the peaceful nature of the location. Breach of these conditions may result in immediate cancellation of the booking with no refund.
For all direct bookings with Alloggio Management Pty Ltd ABN: 93 701 872 338, Alloggio Pty Ltd ABN: 68 603 067 303, Trova Pty Ltd ABN: 23 358 558 265, 50% of the tariff plus administration fee, is required as a deposit to confirm the booking and is payable at the time of the booking. Balance of all outstanding monies is due seven (7) days prior to your arrival, with the exception of Christmas bookings (from Boxing Day to end of NSW public school holidays), where the balance is due on or before 1st November.
For direct bookings with Alloggio Management Pty Ltd ABN: 93 701 872 338, Alloggio Pty Ltd ABN: 68 603 067 303, Trova Pty Ltd ABN: 23 358 558 265, the credit card used to pay your deposit will be saved (via SecurePay and or other payment gateways) and used to process any balance payment owing on the date that this balance is due. You will receive a reminder email seven days prior to your card being charged. This saved card is also used as security during your stay (there is no money held or taken from the card and we would contact you if there were any damage or excess cleaning charges resulting from your stay). Please note there is a transaction fee on all credit card transactions.
As part of your confirmation, you accept the responsibility of;
a) ensuring the dwelling keys are secure and returned to where you collected them. In the case that you lose the dwelling keys you are liable for their replacement and the replacement of the dwelling locks.
b) Further charges for excess cleaning, garbage removal, damage within the dwellings and its lands.
The charges relating to points a) and b) will be taken from the credit card that secured your booking or by a credit card that you may provide.
Check in Times and Key Collection
Check in is from 2pm on the day of your arrival and checkout is by 10am on the date of your departure. Please see your booking confirmation and pre arrival email for your key collection location. Our Nelson Bay office hours are Monday to Thursday 9am to 5pm, Friday 9am to 6pm and Saturday 10am to 5pm. Please note that our office is closed on Sundays and most public holidays. A maximum of one set of keys per stay us provided. Please note that only one remote/fob is provided.
If your key collection point is 17-19 Stockton Street, Nelson Bay, special arrangements are required for collection of keys after hours, on a Sunday or Public Holiday and a $20 cash service charge is applicable ($30 on public holidays). This fee is subject to revision at any time without notice.
Late Departure Fee
Check out is by 10am. Late departures will incur a $75.00 fee.
Guest Registration and Security Deposit
If you cancel your accommodation and we can secure a replacement booking for the same period, your deposit will be refunded less a $100.00 administration fee. If the Property cannot be relet, your deposit is not refundable. If you shorten your stay, the unused portion of your rental is not refundable. Alloggio Management Pty Ltd retain the right to negotiate the tariff or length of stay to obtain a booking on a cancelled booking as we deem necessary. Please note that a change of booking dates attracts the same conditions for cancellations as stated in this section.
If you cancel any booking made through Stayz, Booking.com, Airbnb or other booking provider you may be required to pay further fees to those providers pursuant to their cancellation policy. Any costs imposed by any other provider are in addition to any costs imposed by Alloggio Management.
Bed linen and bath towelling are provided in almost all properties (unless specifically excluded in the property listing). Toiletries are not provided so please bring your own. Blankets and/or doonas and pillows are supplied in all properties. We do provide a starter pack of tea towel, sponge, dishwashing liquid, dishwashing powder. Further supplies must be purchased as required. Tea, coffee, sugar, salt, pepper and other items are generally not supplied in properties.
Use of the Property & Eviction
The property is a residential dwelling. The property is to be used strictly as a holiday dwelling by the guests and the number of occupants must not exceed the maximum set by Alloggio Management Pty Ltd. Where the property is a strata or community title property all occupants must abide by the building rules and by-laws. The property is not to be used for any other purpose or by any greater number of occupants. The use of the property for a function, party or gathering is strictly prohibited. If you use the property for a function, party or other like gathering:
(a) Your stay at the property will be terminated; (b) All guests and other occupants of the property will be removed from it by our Security Contractors and local Police (if required); (c) All monies paid will be forfeited. In addition, the guest agrees to pay for the cost of the Security Contractors, Police noise abatement orders and noise pollution fines imposed by Council.
Bad Books Register and Schoolies or “Party” Bookings
Alloggio Management Pty Ltd participate in the Bad Book register. By accepting this booking you hereby agree that if you or any occupant covered by this booking, including any guests, breach our Terms and Conditions, your name, phone number and email address along with details of the breach/breaches may be disclosed to the property owner and/or other agents participating in the Bad Book register. Alloggio Management Pty Ltd reserves the right to refuse or cancel a booking where a guest may be registered on Bad Books. Alloggio Management Pty Ltd also adhere to the Holiday Code of Conduct respecting the local residents of the area. Noise complaints and anti-social behaviour will not be tolerated.
Any booking found to be a "schoolies" or similar booking will be immediately cancelled and evicted without a refund, whether any other terms and conditions are breached or not.
Number of occupants and vehicles
Each holiday property is equipped for a specific number of guests as detailed in the property description. No additional mattresses, tents or caravans, or more cars than the property accommodates are allowed. If a property is reported to be overcrowded the tenants will be asked to vacate with no refund made. If required, we can arrange cots for young children at an additional charge.
Vehicles should only be parked in spaces provided with the property. Any additional vehicles must not be parked in any other space or parked on nature strips outside of the property.
All Properties Privately Owned
The agreement to rent a holiday property is between the property owner and the guest. Alloggio Management Pty Ltd is a licensed real estate agency acting as the owner’s agent. All properties under Alloggio Management Pty Ltd are privately owned and are rented on a fully self-contained, un-serviced basis. As a licensed letting and managing agent for the property, Alloggio Management Pty Ltd are required by law to seek and act on the instructions of the owner of the property, even if Alloggio Management Pty Ltd may disagree with those instructions (provided those instructions are lawful).
Alloggio Management Pty Ltd describe the premises, position and furnishings to the best of their ability and in good faith. Images of the property in any brochure or on any website are to be taken as a general indication of the appearance of the property, for example it is possible that furniture may have been replaced or moved. No responsibility or refunds for minor or non-material differences will be accepted.
In the event of minor faults and/or malfunctions of appliances or inclusions, there is no obligation from the owner or Alloggio Management Pty Ltd to compensate or discount.
Please note that every effort has been made to maintain accuracy of the property tariffs, however Alloggio Management Pty Ltd reserves the right to correct changes and adjust tariffs from time to time as errors may occur. You will be advised of any adjustments to prices as soon as practicable. Rules may also apply at different times that dictate the minimum number of days for a particular rate to apply, or that we require arrival on a particular day of the week with weekly bookings etc.
In the case of refurbishment or owner’s instructions, rental rates may be subject to increase without notice. Should this occur you will be notified and given the opportunity to pay the difference in tariff or receive a full refund of your deposit. We will also offer you alternate accommodation if possible.
Air Conditioning, Internet Connection, TV Reception and Foxtel
Air Conditioning, Internet and Foxtel are provided in some properties, in which case it will be mentioned in the property description. It should never be assumed that a property has certain facilities or amenities, refer to the property description. The operation of any internet connection during your stay is not guaranteed and may be disrupted or unavailable. The guest will not hold Alloggio Management Pty Ltd or the owner liable for the availability or disruption in any internet connection. TV and Foxtel reception can be unreliable in times of high wind or storm. Depending on the location of the property there may be low signal strength. The guest will not hold Alloggio Management Pty Ltd or the owner liable for any disruption in TV or Foxtel reception.
If Foxtel is provided at the property, the extent of available channels will vary from property to property depending on the account the owner has set up with Foxtel. The guest will not hold Alloggio Management Pty Ltd or the owner liable for any channels that are unavailable.
Gym Equipment, Pools and Spas
Use of gymnasium equipment in the property (if any) by the guest or any occupant occurs solely at the risk of the person using that equipment. Children must be prevented from using any gym equipment. Use of the swimming pool and/or spa (if any) by the guest or any occupant is at the risk of the person using the pool or spa. Children must be supervised at all times.
Inspections & Repairs
If Alloggio Management Pty Ltd believes that these Terms and Conditions may have been or are being breached, Alloggio Management Pty Ltd and/or our Security Contractors may inspect the property at any time during your stay without notice. Alloggio Management Pty Ltd may also affect entry to carry out emergency repairs without notice. At all other times during your stay Alloggio Management Pty Ltd will maintain the utmost respect for your privacy and provide 24 hours’ notice of any inspection that may be required for maintenance or other management reasons.
Pets are welcomed in specific properties only and this will be clearly stated in the property description. Owners that do not want pets in their property, or where strata and community title by-laws ban pets, may require the termination of your stay without compensation if you arrive with a pet. Any additional cleaning costs will be charged or deducted from your security deposit.
Cleaning and Garbage
Garbage bins are provided at all properties. Please ensure that all garbage is removed from your holiday property and placed in bins provided. Please read the sign in your holiday property for garbage collection day. You are required to place the bin on the kerbside for collection with the handle facing the property. Please contact our office if you have excess garbage and we will assist with removal (at cost). If you leave excess garbage in the dwelling or on its land you will be required to pay additional cleaning and garbage fees. These fees will be taken from your credit card you provided when booking the property.
Security and Break Ins
All guests are responsible for keeping the property secure during their stay and will be responsible for any theft or damage to the owner’s property due to neglect in this area. It is important to ensure all windows and doors are closed and locked and any air conditioners are turned off prior to departing the property.
Moving Your Booking to Another Property
At times situations arise beyond our or your control which may require relocating you to another property (eg: storm damage, essential services failures etc). Alloggio Management Pty Ltd reserves the right to move guests to alternate accommodation (subject to availability) at their discretion or the direct instruction of the property owner. If this is the case, we will notify you as soon as possible and make every reasonable effort to provide similar accommodation.
No liability is accepted for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly by events beyond the agent or owners’ control. No responsibility is taken for guest’s personal property left on or near the premises. It is strongly recommended that guests take out personal property insurance or adequate travel insurance should any unexpected situations arise before or during your travel period.
Damage and Breakages
All guests are responsible for any loss or damage arising from accidental breakages or other damage to the unit or common property during their stay, including any additional cleaning, removal of excess garbage, repairs or replacement of items in the property. Please respect the owner’s property and do not move furniture around. A fee may be charged should this occur. If your property is in a complex please do not move items from property to property, any inventory items that cannot be immediately identified will be charged as a replacement to you.
Security Deposit (Bond)
As a condition of rental, guests are required to pay either the Security Deposit or purchase Damage Protection Waiver, as described below. Other payment terms may apply to different booking websites. Please see the relevant booking site for details that apply.
Claims on Security Deposit
In the event a claim from the security deposit or where additional charges are made, an administration charge of $75 will also be payable to Alloggio Management Pty Ltd.
Should you choose or, in some instances, you may also be required to pay a refundable Security Deposit of up to $2,000 (the amount of the security deposit may be increased) if you are booking specific homes, your booking is a schoolies group, you are staying for one month or longer or at the agent’s discretion. The Security Deposit will be retained until our team has completed the checkout inventory and inspection. Should the property be found excessively dirty or items are missing or damaged, the cost of additional cleaning and/or the cost of repair or replacement of property will be deducted from your deposit. The remainder of your deposit that is not applied to these expenses will be refunded to you within 14 days. You remain responsible for, and will be charged for, the cost of any damage, repair, or replacement in excess of the Security Deposit. Should you reserve a property where a security deposit is required, the fee for Damage Protection Waiver will also be payable and the relevant terms apply.
Security Deposit/Bond waiver administration fee
If you choose to take a Damage Protection Waiver instead of a Security Deposit/Bond a administration of $11.00 is payable plus credit card charges of 1.9%
Damage Protection Waiver
The non-refundable Damage Protection Waiver Fee protects you from being charged for accidental property damage that may occur during your occupancy. Cover is up to the value of $2000. Damage Protection Waiver does not cover damage or loss that is not disclosed, you must notify us if you cause any damage. Prior to, or immediately upon, vacating the property, you must inform our team if there have been any incidents of loss or damage that have occurred during your occupancy.
Damage Protection Waiver does not replace or negate your responsibility for all members of your party as the primary guest/renter. It does not cover any act of intentional or negligent destruction, pet damage, re-keying, property damage resulting from motorised vehicle or watercraft use, additional cleaning if the home is left excessively dirty or damage resultant from negligence or carelessness. This cover is for accidental damage up to the value of $2,000 and anything in excess of this will be payable by the guest/renter.
Damage Protection Waiver is offered, administered, and funded by Alloggio and we are solely authorised to determine the nature of the cover. Your credit card may be charged at cost for repair and/or replacement if there is deliberate, malicious and/or negligent damage to property.
Optional Damage Protection Waiver Fees are as follows and may be subject to change –
Bedroom Size Damage Waiver
1 $ 27.50
2 $ 27.50
3 $ 55.00
4 $ 80.00
5 $ 110.00
6 $ 110.00
Optional Linen Hire and Bed makes
For some of our holiday accommodation properties the guests are required to bring their own sheets and towels and making of the beds.
Alloggio do offer a linen hire and bedmaking service for these properties.
This service is charged per bed. Guests can choose to have all beds made or just the few they wish to use.
Beds will be made with hotel quality linen prior to arrival and the linen service includes; sheets and pillowcases, bath towels, hand towels and bathmats. The linen service does not include beach towels. Linen service may not be available last minute so please book and pay early.
Prices are (inclusive of supply & delivery to property):
King, Queen & Double linen packages - $70 per bed.
Single linen package - $65 per bed
Bed makes - $8.00 per bed
Packs consist of –
Linen Only Single Pack = Single Sheet x2, Pillowcase, face washer, bath towel, bathmat and hand towel
Linen Only Queen/Double Pack - Queen Sheets x 2, Pillow case2, face washer x 2, bath towels x 2, bathmat and hand towel
Linen Only King Pack - King Sheets x 2, Pillow case2, face washer x 2, bath towels x 2, bathmat and hand towel
Alloggio is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving a reason. Upon cancellation of an order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
In some cases, faulty linen cannot be replaced a refund will be offered. Alloggio cannot control the availability of linen and bedmaking services. We will, however, do everything we can to ensure this is handled as quickly as possible and that you are informed throughout the process. Please contact our office should you identify faults at time of opening the linen packs or within 24 hours of your arrival. In most cases, products returned in used condition will not be refunded.
If notified before linen has been dispatched or bed makes have been completed, Alloggio can accommodate cancellations. If items have been delivered and service completed Alloggio reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
Credit Card Tokenisation Terms
Paying online with a Credit Card Credit card is the most secure way to book with Alloggio. From the moment your payment information is entered, Alloggio protects your credit card details and associated personal information using encryption and advanced patented tokenisation. Credit Card tokenisation allows guest card information to be stored per Alloggio Terms and Conditions.
Please note Alloggio reserves the right to charge the nominated credit card for the nominated Damage Protection Waiver or in matters involving the Security Bond for incidents which result in certain losses or expenses.
Any other incidental charges that may be incurred as per our Terms and Conditions which shall be deemed to form part of this agreement.
Alloggio also reserves the right to charge the nominated credit card should you select the Damage Protection Waiver fee option.
If keys are lost the guest will be responsible for the cost of replacement of these keys and/or the changing of the locks and the cutting of six new sets of keys. Likewise, the replacement cost of any lost remotes, tags or fobs will be charged to the guest. The keys are your responsibility so please take care of them.
Should a guest lock themselves out of their property during office hours, they may contact Alloggio Management Pty Ltd who will make every reasonable endeavour to provide spare keys at no cost. Should a guest lock themselves out of the property outside business hours, a locksmith service will be engaged to affect entry. The guest will be liable for any and all locksmith costs involved in gaining entry to premises.
If requested, we will endeavour to recover and return items of value inadvertently left at the property but take absolutely no responsibility for their recovery or return. Postage, packaging and the cost of sending out a staff member to search for the item will need to be paid in advance; a minimum cost of $20.00 applies. Items found and delivered to us by the property cleaners will be held for claiming for a maximum of 2 weeks and if not claimed will be disposed of.
Unnecessary Call Outs
Should a tradesperson be sent out upon your request to carry out a repair that was unnecessary, the cost of the callout will be charged to you. Common examples include not correctly operating televisions, ovens and washing machines.
Sale of the Property
When a booking is made, the deposit is accepted for the owner at that time. If the property is sold and the ownership changes before your holiday, we cannot guarantee that the property will remain available. Some owners will keep the property as a holiday rental, in which case your booking may not be affected. However, if the owner decides to move into the property or not rent the property it will no longer be available. If the property is sold and no longer available, we will notify you as soon as practicable. We will do our best to organise alternative accommodation. If you choose to cancel altogether there are no cancellation fees and any payments you have made will be returned in full.
If your holiday property is listed for sale while you are in residence, you agree to allow the owner or agent to conduct inspections with prospective purchasers only at mutually convenient times, by appointment.
Governing Law & GST
The Law of NSW governs your use and occupation of the property during this reservation. All amounts indicated in this section include GST. Alloggio Management Pty Ltd acts as the agent for the owner, and as such no GST is charged in relation to the supply of accommodation. Accommodation services are provided for and on behalf of the owner of the property as residential accommodation with the agent acting as Letting Agent. The supply is input taxed in accordance with the ATO’s GST ruling 2000/20 sections 51 to 61.
Third Party Websites
If you have booked through a third-party website the terms and conditions prescribed on that booking channel will override the conditions set out above, including deposits, payments and cancellations.
Alloggio Management Pty Ltd has endeavoured to maintain the accuracy of the content of our websites, however from time to time aspects may be out of date. Certain information is provided by property owners and strata managers and for that we accept no responsibility for its accuracy. Alloggio Management Pty Ltd and its representatives make no warranty express or implied including, but not limited to, the warranties or merchantability, specifically disclaims any other warranties, guarantees or promises, whether or not stated in full in this document.
Trova Pty Ltd
ABN: 23 358 558 265 - 19 Stockton Street, Nelson Bay, NSW 2315 Australia
Alloggio Management Pty Ltd
ABN 93 701 872 338 - 19 Stockton Street, Nelson Bay, NSW 2315 Australia
ABN: 42 798 557 425 - 19 Stockton Street, Nelson Bay, NSW 2315 Australia