About Trova (Italian for “find”)
Smarter booking, distribution and digital commerce for accommodation
Trova Pty Ltd supports accommodation brands, booking channels and digital storefronts with booking, distribution, payment and settlement administration, technology, platform and related support services across selected Alloggio group businesses and trading names.
What Trova does
Trova helps connect guests, accommodation providers, booking platforms, websites and accommodation inventory through a coordinated digital commerce and distribution framework.
Depending on the booking channel and accommodation brand, Trova may support or provide:
• website and booking engine services
• digital distribution and channel connectivity
• booking, payment and settlement administration
• traveller support and booking administration services
• digital infrastructure, technology and platform services
• asset protection or guest protection programme administration
• reconciliation and distribution administration
• related operational and ancillary support services.
Trova supports the systems, services and booking pathways that help accommodation inventory reach guests and enable reservations to be administered, fulfilled and supported efficiently across multiple channels.
How bookings are structured
When a guest makes a booking through a Trova-supported website, booking engine, marketplace or trading name, the total booking price may comprise different components depending on the property, booking source and services included or selected.
These components may include:
• accommodation charges
• cleaning, linen or other property-specific charges
• booking, traveller or guest service fees
• booking administration, settlement or reconciliation charges
• digital, technology, platform or distribution-related charges
• asset protection or guest protection charges
• optional services or extras selected by the guest
• taxes, levies or other statutory charges.
Not all components apply to every booking.
Any mandatory or unavoidable charges that can be calculated at the time the price is displayed will be included in the total price displayed in accordance with applicable Australian consumer law.
Optional charges or services will be disclosed before they are selected or agreed.
The applicable charges and booking conditions for each reservation will be disclosed through the booking process and the relevant terms and conditions.
Trova’s role
Trova provides booking, distribution, merchant, digital commerce and related support services. Trova does not own the accommodation inventory itself.
Accommodation is supplied by the relevant accommodation operator, property manager, hotel operator or other accommodation supplier identified in the applicable booking terms and conditions.
Depending on the booking channel, certain parts of the booking price may be charged, collected, processed or retained by Trova, the accommodation supplier, a third-party booking channel, or another entity involved in facilitating or supporting the booking.
Trova exists to support modern accommodation distribution with clearer booking pathways, stronger digital infrastructure and a more integrated connection between guests, brands and booking channels.