We have been made aware of a cyber security incident affecting RMS Cloud booking system, a third-party provider widely used for booking management across the travel and accommodation sector.

Investigations are ongoing; however, based on the information currently available, we understand that some customer contact information including name, email address, contact number, booking ID, and date of booking may have been compromised as a result of this incident.

We have received reports of individuals being contacted by malicious actors requesting payment, updates to payment details or other banking information. Please be advised that we will NOT contact you to request updates to your payment details via SMS or WhatsApp.

If you receive any unexpected communication requesting payment information, including communications that quote booking details, we recommend that you:

·       Do not respond.

·       Do not click on any links or open attachments.

·       Do not provide personal or financial information.

·       Delete the message immediately.

We encourage you to remain vigilant and carefully verify the legitimacy of any communications that appear to come from our organisation. To check your booking or payment status, type the website address directly into your browser and log in.