Welcome to Holidays by Alloggio.

From the moment you book through to the time you head home, our aim is to make your stay feel easy, comfortable and well looked after. We manage a diverse collection of holiday homes and accommodation across Australia and New Zealand, supported by experienced local teams and a wider Alloggio support network.

We know that choosing and booking accommodation is an important part of any trip. You can book with confidence knowing there are real people behind your stay, clear processes in place, and a team available to assist should you need us.

To help you plan with certainty, we have set out our Booking, Payment & Cancellation Policy below in a simple and transparent way. It explains what to expect when you make a booking, when payments are due, and what happens if your plans need to change.

We look forward to welcoming you and hope you have a wonderful stay with Holidays by Alloggio.

Securing Your Booking (except Victoria Australia -please see below)

  • A 25% deposit is required at the time of booking to confirm your reservation.

  • This deposit is non-refundable.

  • The remaining balance is due 30 days prior to your arrival.

  • Any booking fee, traveller service fee, merchant or payment-related fee, digital or distribution-related fee, protection-related fee, optional extras, or other disclosed service-related charge should be disclosed before payment is completed.

If You Need to Cancel

We understand that plans can change, so we’ve kept our policy as clear as possible:

More than 30 days before arrival

  • You can cancel your booking, however the 25% deposit will be retained.

Within 30 days of arrival

  • At this stage, your booking is non-refundable.

  • This is because your dates have been held and are unlikely to be rebooked at short notice.

Peak Season Bookings

  • For peak travel periods, all bookings become fully non-refundable for departures between 1 November and 30 January excluding Queenstown New Zealand and Magnetic Island QLD Australia.

  • This helps us manage high-demand periods and ensure fairness for both guests and property owners.

Victoria Australia - Payment Information and Guest Service Fee inclusions (Great Ocean Road Holidays, Boutique Stays, Go Coastal, Verve Vacations)

For all bookings, 50% of the tariff plus administration fee, is required as a deposit to confirm the booking and is payable at the time of the booking. Balance of all outstanding monies is due thirty (30) days prior to your arrival, with the exception of Peak Season Bookings (1st November to January 31st), where the balance is due on or before 1st November.

Victoria Australia Cancellations Policy (Great Ocean Road Holidays, Boutique Stays, Go Coastal, Verve Vacations)

If you cancel your accommodation the following location specific policies apply -:

(a)       Bookings made direct that are within 30 days prior to day of arrival date are non-refundable. 

(b) Bookings cancelled at least 30 days prior to the Guest’s arrival date is refundable less a cancellation fee of $200.00 and the e-merchant charge.

(c)       Booking cancelled less than 30 days from the Guest’s arrival date are non-refundable.

(d) Bookings for and within the Peak Holiday Period between 1st November to January 31st are non refundable.

General Conditions - all bookings, all regions.

Changes to Your Booking

  • If you’d like to change your travel dates, please contact us and we’ll do our best to help.

  • Changes are subject to availability and may involve rate adjustments.

No Shows & Early Departures

  • Unfortunately, we’re unable to offer refunds for no shows or early check-outs.

Travel Insurance

  • We highly recommend taking out travel insurance to protect against unexpected changes to your plans.

Changes to Terms

These Booking, Payment and Cancellation Policies may be updated from time to time.

 The policy that applies to a booking is the version made available to the Guest at the time the booking is confirmed, unless a change is required by law, is reasonably necessary to address security, fraud, payment processing, platform integrity or operational risk, or is expressly agreed by the Guest.

Your Agreement With Us

By confirming your booking, you acknowledge and agree to the Booking, Payment & Cancellation Policy that applies to your reservation.

Your booking and occupation of the property are also subject to the applicable Guest Terms & Conditions, which set out the requirements that apply to your arrival, use and enjoyment of the property, conduct during your stay, and departure.

Together, these documents form the terms and conditions that apply to your booking and stay. We recommend that you review both before completing your booking and again prior to arrival.

During Your Stay – Guest Terms & Conditions

Once your booking has been confirmed, your stay is also subject to the applicable Holidays by Alloggio Guest Terms & Conditions for the property and region in which you are staying.

These terms are designed to set clear and reasonable expectations for everyone and cover the practical conditions that apply from arrival through to departure, including check-in and check-out requirements, permitted occupancy and guests, care and use of the property, noise and neighbour considerations, pets where applicable, smoking, security, damage, additional cleaning, keys and access, parking, building or strata requirements, and compliance with applicable laws, regulations and local codes of conduct.

By confirming your booking and subsequently occupying the property, you acknowledge and agree to comply with the applicable Guest Terms & Conditions throughout your stay. We encourage you to review them before arrival so that you are familiar with the conditions relevant to your accommodation.

Holidays by Alloggio -Australia Guest Terms & Conditions - Click here

Holidays by Alloggio - New Zealand Guest Terms & Conditions - Click here

More About Trova - Click Here