WELCOME TO HOLIDAYS BY ALLOGGIO

From the moment you book through to the time you head home, our aim is to make your stay feel easy, comfortable and well looked after. We manage a diverse collection of holiday homes and accommodation across Australia and New Zealand, supported by experienced local teams and the wider Alloggio support network.

We know that choosing and booking accommodation is an important part of any trip. You can book with confidence knowing there are real people behind your stay, clear processes in place, and a team available to assist should you need us.

To help you plan with certainty, we have set out our Booking, Payment & Cancellation Policy below. It explains what to expect when you make a booking, when payments are due, and what happens if your plans change.

We look forward to welcoming you and hope you have a wonderful stay with Holidays by Alloggio.

Securing Your Booking

(Except Victoria, Australia. Please see the Victoria-specific terms below.)

  • A 25% deposit is required at the time of booking to confirm your reservation.

  • The deposit is non-refundable, except where a refund is required by law or provided under the applicable booking terms.

  • The remaining balance is due 30 days before arrival.

  • Any applicable booking fee, Traveller Service Fee, guest service fee, digital or distribution-related charge, protection-related charge, optional extra or other disclosed service charge will be disclosed during the booking process.

  • Any mandatory or unavoidable charge that can be calculated when the price is displayed will be included in the total price displayed in accordance with applicable Australian consumer law.

The ACCC requires the minimum total price to include unavoidable or pre-selected fees that can be calculated at the time the price is displayed. ACCC

If You Need to Cancel

We understand that plans can change, so we have kept our policy as clear as possible.

More than 30 days before arrival

  • You may cancel your booking, however the 25% deposit will be retained, except where a refund is required by law.

Within 30 days of arrival

  • The booking is non-refundable, except where a refund is required by law.

  • This reflects the limited opportunity to rebook accommodation held exclusively for your stay at short notice.

Peak Season Bookings

  • For peak travel periods, bookings for stays between 1 November and 30 January become fully non-refundable, except for Queenstown, New Zealand and Magnetic Island, Queensland, Australia, where separate terms may apply.

  • Any applicable peak-season conditions will be disclosed as part of the booking terms.

Victoria, Australia

Payment Information and Guest Service Fee Inclusions
(Great Ocean Road Holidays, Boutique Stays, Go Coastal and Verve Vacations)

For Victorian bookings, 50% of the accommodation tariff together with any applicable disclosed fees is required as a deposit to confirm the booking and is payable at the time of booking.

The balance of all outstanding amounts is due 30 days before arrival.

For Peak Season bookings between 1 November and 31 January, the outstanding balance is due on or before 1 November, unless different payment terms are disclosed at the time of booking.

Victoria, Australia

Cancellation Policy

For Great Ocean Road Holidays, Boutique Stays, Go Coastal and Verve Vacations:

(a) Direct bookings made within 30 days before the arrival date are non-refundable, except where a refund is required by law.

(b) Bookings cancelled at least 30 days before the arrival date are refundable less the applicable $200 cancellation fee and any other non-refundable booking or service fee disclosed at the time of booking, subject to applicable law.

(c) Bookings cancelled less than 30 days before the arrival date are non-refundable, except where a refund is required by law.

(d) Bookings for stays during the Peak Holiday Period between 1 November and 31 January are non-refundable, except where a refund is required by law.

General Conditions

All bookings and all regions

Changes to Your Booking

  • If you would like to change your travel dates, please contact us and we will do our best to assist.

  • Changes are subject to availability and may involve changes to the accommodation rate, applicable fees or booking conditions.

No Shows and Early Departures

Refunds are not generally available for no shows or early departures, except where required by law or provided under the applicable booking conditions.

Travel Insurance

We recommend considering appropriate travel insurance to protect against unexpected changes to your plans.

Changes to Terms

These Booking, Payment & Cancellation Policies may be updated from time to time.

The policy applying to your booking is generally the version made available to you when the booking is confirmed, unless a change is required by law, expressly agreed with you, or reasonably necessary to address security, fraud, platform integrity or other matters permitted by law.

Your Agreement With Us

By confirming your booking, you acknowledge and agree to the Booking, Payment & Cancellation Policy presented to you as part of the booking process.

Your booking and occupation of the property are also subject to the applicable Guest Terms & Conditions, which set out the requirements relating to your arrival, use and enjoyment of the property, conduct during your stay and departure.

Together, these documents form the terms and conditions applying to your booking and stay. We recommend reviewing them before completing your booking and again before arrival.

During Your Stay

Guest Terms & Conditions

Once your booking has been confirmed, your stay is also subject to the applicable Holidays by Alloggio Guest Terms & Conditions for the property and region in which you are staying.

These terms set out the practical conditions applying from arrival through to departure, including check-in and check-out requirements, permitted occupancy and guests, care and use of the property, noise and neighbour considerations, pets where applicable, smoking, security, damage, additional cleaning, keys and access, parking, building or strata requirements, and compliance with applicable laws, regulations and local codes of conduct.

By confirming your booking and occupying the property, you agree to comply with the applicable Guest Terms & Conditions throughout your stay. We recommend reviewing them before arrival so you are familiar with the conditions relevant to your accommodation.

Holidays by Alloggio -Australia Guest Terms & Conditions - Click here

Holidays by Alloggio - New Zealand Guest Terms & Conditions - Click here

More About Trova - Click Here