Gundagai Cabins & Tourist Park

Guest Terms & Conditions

Welcome

Thank you for choosing Gundagai Cabins & Tourist Park.

These Terms & Conditions explain the main conditions applying to your booking and stay.

We want your booking to be straightforward and your stay to be comfortable and well supported. Please read these Terms together with your booking confirmation and any property-specific information provided to you.

If you need assistance before or during your stay, please contact our team.

1. Who we are

Gundagai Cabins & Tourist Park is owned by:

Whitegate Properties Pty Ltd
ABN 27 658 435 187

The property is managed and operated by:

Alloggio Hotels Pty Ltd
ABN 42 798 557 425

Alloggio Hotels manages the property and short-stay accommodation bookings on behalf of Whitegate Properties Pty Ltd. Pasted markdown

In these Terms, we, us and our refer to Gundagai Cabins & Tourist Park and the relevant operating or managing entity as the context requires.

2. Your booking

The person making the booking must be at least 18 years old.

A booking is confirmed when:

we have accepted the reservation
the required payment has been received or successfully processed
confirmation has been issued to you.

The person making the booking is responsible for ensuring that all guests and visitors connected with the reservation comply with these Terms.

Your booking provides a temporary licence to occupy the accommodation for the booked period. It does not create a residential tenancy.

3. Your booking price

Rates are generally quoted per cabin, dwelling or room, per night, for the standard number of guests included in the applicable rate.

Rates may vary according to:

accommodation type
travel dates
season
demand
length of stay
booking date
applicable promotions.

The total booking price may include:

accommodation charges
cleaning or property-specific charges
a Booking Service Fee
guest or administration services
optional extras
additional guest charges
taxes or statutory charges
other charges disclosed before booking.

Not every charge applies to every reservation.

Any mandatory or unavoidable charge that can be calculated when a price is displayed will be included in the minimum total price displayed before you complete the booking, in accordance with Australian Consumer Law. ACCC

4. Booking Service Fee

Where disclosed for your reservation, a Booking Service Fee of 1.65% applies.

The Booking Service Fee contributes to the systems, administration and services required to facilitate, administer and fulfil the reservation. These may include:

reservation administration and coordination
booking and property management systems
payment and settlement administration
reconciliation and financial administration
fraud prevention and transaction security
guest communications and support
technology and platform services
coordination with accommodation providers and other parties involved in fulfilling the reservation
administration associated with the distribution and settlement of booking funds.

The Booking Service Fee is not a surcharge for using a particular credit card, debit card or other payment method.

It applies irrespective of the payment method selected.

Where it is mandatory or unavoidable and can be calculated when a price is displayed, it will be included in the minimum total price displayed.

The treatment of the Booking Service Fee following a cancellation or amendment will depend on the applicable booking conditions, services already provided and your rights under Australian Consumer Law.

5. Payments

Unless different payment terms are disclosed for your booking:

a deposit equal to one night's accommodation is required to confirm the booking
the remaining balance is due 7 days before arrival
bookings made within 7 days of arrival may require full payment at the time of booking.

If payment is not received when due, we may cancel the reservation and make the accommodation available for another booking.

Card payments

Payment may be made using a payment method accepted by us.

We do not impose a separate surcharge because you choose to pay using Visa, Mastercard, eftpos, American Express or another payment method where surcharging is prohibited by applicable payment network rules.

Your bank, card issuer or financial institution may independently charge fees such as foreign transaction or currency conversion fees. Those charges are outside our control.

From 1 October 2026, Visa, Mastercard, eftpos and American Express introduce no-surcharge rules. The existing 1.9% card surcharge contained in the previous terms should therefore not appear in these Terms. Pasted markdown Reserve Bank of Australia

6. Saved payment method and additional charges

Where permitted, you authorise us to charge the payment method used for your booking, or another payment method subsequently provided by you, for amounts properly payable under these Terms.

These may include reasonable charges for:

outstanding accommodation
approved optional services
damage, loss or breakage
excess cleaning
smoking-related cleaning
lost keys or access devices
late departure
security attendance
other amounts properly payable under these Terms.

Where reasonably practicable, we will provide details of any post-stay charge and the reason for it.

7. Cancellations and changes

Unless different cancellation conditions are disclosed when you book:

More than 7 days before arrival

You may cancel your booking.

A cancellation administration fee of $25 may apply where disclosed at the time of booking.

Within 7 days of arrival

Where less than 7 days' notice is provided, a cancellation charge equivalent to one night's accommodation may apply.

Early departure

Refunds are generally not available for unused accommodation where you choose to depart early or change your travel plans.

Nothing in these cancellation conditions removes any right to a refund or other remedy that cannot lawfully be excluded under Australian Consumer Law.

The previous terms contained slightly inconsistent cancellation wording, including both a $25 fee and different refund provisions. Pasted markdown This version gives the guest one clear policy.

8. Changes to your booking

If you would like to change your dates or accommodation, please contact us.

Changes are subject to:

availability
the rate applying to the new dates
the accommodation selected
any applicable booking conditions.

Changing your booking may result in a different total price.

9. Check-in and check-out

Your booking confirmation will show the applicable check-in and check-out times.

You may be required to complete:

full payment
guest registration
identity verification
payment verification
other reasonable pre-arrival requirements

before access to the accommodation is provided.

10. Guests and visitors

Accommodation may only be occupied by the number of guests approved for the booking.

Visitors must comply with the property rules.

Unless otherwise approved, visiting guests are not permitted in accommodation or common areas between 8.00 pm and 8.00 am. Pasted markdown

The booking guest is responsible for the conduct of all guests and visitors connected with the reservation.

11. No parties or events

We have a strict no party or unauthorised event policy.

The accommodation must not be used for:

parties
functions
large unauthorised gatherings
disruptive events
unlawful activity.

Serious or repeated breaches may result in termination of the stay, subject to applicable law.

12. Noise and consideration for others

Please respect other guests, neighbours and the surrounding community.

Unreasonable or excessive noise, particularly during the evening and overnight, is not permitted.

Where a genuine guest breach requires security attendance, a reasonable disclosed security call-out charge may apply.

The existing terms provide for a $50 security call-out in these circumstances. Pasted markdown

13. Smoking and vaping

The property is non-smoking.

Smoking and vaping are not permitted in:

cabins or accommodation
balconies or verandahs
car parks
gardens
common areas
any other area identified as non-smoking.

Where smoking results in additional cleaning or remediation, a reasonable cleaning charge may apply.

The current property terms specify a $250 cleaning charge where there is evidence of smoking. Pasted markdown

14. Fire alarms and fire safety

Guests must not tamper with smoke alarms or other fire-safety equipment or undertake conduct likely to cause a false alarm.

Where a guest's conduct results in a fire service attendance or other third-party charge, the guest may be responsible for the amount actually and reasonably incurred where legally recoverable.

We would not describe a fixed fire brigade amount as guaranteed because government or third-party charges may change.

15. Looking after the accommodation

Please treat the accommodation and property with reasonable care.

Normal wear and tear is accepted.

You are responsible for reasonable loss or damage caused by you, your guests or visitors, including:

damaged furniture or furnishings
broken equipment
broken crockery or glassware
stains or burns
property damage
excess cleaning
other damage beyond fair wear and tear.

16. Cleaning

Please leave your accommodation reasonably clean and tidy.

Additional cleaning costs may apply where extra work is required because of:

unreasonable mess
excess rubbish
smoking
heavily soiled furnishings
stains
other conditions beyond a normal departure clean.

Any charge should reflect the reasonable cost of the additional work required.

17. Property descriptions

We take reasonable care to ensure that accommodation descriptions, photographs and information are accurate.

Accommodation can change over time because of:

maintenance
replacement of furniture or appliances
property improvements
normal wear and tear.

If a particular feature is important to your stay, please confirm it with us before booking.

Minor or non-material differences do not automatically create a right to a refund, subject to Australian Consumer Law.

18. Relocation or property unavailability

Occasionally, accommodation may become unavailable because of:

urgent maintenance
safety concerns
weather
utility failure
another unforeseen circumstance.

Where reasonably possible, we will offer accommodation of a similar standard.

If suitable alternative accommodation cannot reasonably be provided, refunds will be determined according to the booking conditions and your rights under applicable law.

No separate card or merchant-processing fee will be deducted merely because a refund is being made.

19. Weather and early departure

Weather conditions can affect travel and outdoor experiences.

A change in weather or a guest's decision to leave early does not automatically create a right to a refund.

However, nothing in these Terms limits rights that may arise where the accommodation cannot lawfully or reasonably be provided.

20. Conduct and safety

Guests must behave safely and responsibly.

We may take reasonable action where guest conduct:

threatens another person's safety
causes serious disturbance
damages property
involves unlawful conduct
materially breaches these Terms.

Serious breaches may result in termination of the stay, subject to applicable law.

21. Pets

Pets are only permitted where expressly approved for the accommodation.

Where a pet is permitted, guests remain responsible for any reasonable costs resulting from:

damage
excess cleaning
pest treatment
noise or nuisance.

Assistance animals are dealt with in accordance with applicable law.

22. Personal property

Please take reasonable care of your belongings.

We are not responsible for loss of or damage to personal belongings except where liability cannot lawfully be excluded.

23. Privacy

We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and our applicable Privacy Policy.

Personal information may be used where reasonably necessary to:

administer your booking
communicate with you
verify identity or payment information
provide guest support
maintain safety and security
prevent fraud
meet legal obligations.

You may request access to or correction of personal information we hold about you in accordance with applicable privacy law.

Rather than reproduce the lengthy privacy policy within these booking Terms, I recommend linking from here to the current Alloggio Group Privacy Policy.

24. Consumer rights

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.

25. Liability

To the extent permitted by law, each party remains responsible for loss caused by its own:

breach of these Terms
negligence
unlawful conduct.

We are not responsible for events outside our reasonable control except where applicable law provides otherwise.

26. Changes to these Terms

These Terms may be updated from time to time.

For an existing booking, the terms presented when the reservation was confirmed will generally continue to apply unless:

a change is required by law
you agree to the change
another change is lawfully permitted.

27. Governing law

These Terms are governed by the laws of New South Wales, Australia, together with applicable Commonwealth law.

Nothing in this clause limits any mandatory rights available under Australian law.

28. Contact