Gundagai Cabins & Tourist Park & Gundagai Motel
Term and Conditions
Introduction:
Reference to "Whitgate Properties” in these terms and conditions is a reference to "Whitegate Properties Pty Ltd ABN 27 658 435 187 trading as:
1) Gundagai Cabins and Tourist Park, 1 Nangus Road, Gundagai NSW 2722.
2) Gundagai Motel, 264 Sheridan Street Gundagai, NSW 2722.
Reference to "Alloggio Hotels" in these terms and conditions is reference to "Alloggio Hotels Pty Ltd ABN 42 798 557 425.
Alloggio Hotels manages and operates the Gundagai Cabins and Tourist Park ("the Property") on behalf of Whitegate properties, Alloggio Hotels manages short term accommodation bookings at properties as agent on behalf of the owners or other persons in legal control of those properties (“the Property or Properties”)
These terms and conditions (the “Terms and Conditions”) together with our Privacy Policy govern the relationship between Whitegate Properties, Alloggio Hotels and any individual who uses this website or utilises our accommodation services (other than the owners of the Properties), including but not limited to an individual who makes a booking at one of our Properties and each person named or travelling on that booking (each a “Guest” or “you”).
Guests are granted a licence to occupy the Property for the booking dates. Guests are not granted a residential tenancy agreement under any residential tenancy legislation.
GENERAL CONDITIONS
Rates as per room or per dwelling, per night – for standard number of people per room or per dwelling.
Visiting guests are not permitted in the dwelling or room(s) or common areas between the hours of 8.00pm and 8.00am
Charges will apply for any damage or repair and/or replacement of all or excessive clean. “Legal Entities reserves the right to relocate any booking to a hotel or dwelling of same standard. All bookings are subject to availability. You must be at least 18 years of age to book hotels, tourist parks or dwellings on our website.
*Legal Entities does not accept liability for any errors or omissions on our website. We make every effort to ensure all information is accurate, Guests agree that all information given for the booking is true and correct. Credit card details must be the same as the booker. Any alterations and/or extensions to bookings are subject to availability.
All of our properties are fully non-smoking property this includes the hotel room, houses, apartments, Cabins, balconies and veranda's,car parks, gardens, and all common areas. Evidence of smoking will incur an extra cleaning fee of $250 per occasion. False activation of the fire alarm will incur a $1,950.00 fee, the current NSW Fire Brigade call out charge and 3rd party administration fee.
We accept normal wear and tear on the accommodation, if however, there are damages due to, but not limited to, (or excess cleaning required), cigarette burns and marks, damage and stains to soft furnishings, broken crockery and glass or damage by guests etc. we reserve the right to deduct the costs of these from the credit card account holder should this be necessary.
All bookings incur a deposit equal to one night, balance due 7 days prior to arrival.
A minimum of 7 days notice must be given to cancel a booking, Where less notice is given 1 night fee will be charged.
All cancellations will incur a minimum $25 fee, where more than 7 night's notice is given.
No refunds are given for an early departure or inclement weather.
PLEASE NOTE: WE HAVE A VERY STRICT NO PARTY POLICY WHICH ALSO INCLUDES VISITING GUESTS.
Our local residents and landlords are very sensitive to disturbances of any kind there for disturbance will not be accepted - this includes conversing late into the night on the balconies, veranda's and common areas inside and outside. Guests must respect the peaceful nature of the location. Breach of these conditions may result in immediate cancellation of the booking, in the event that a security call out is required a call out fee of $50 will apply.
Transaction Fee
There is a transaction fee on all transactions, incur a fee of 2.39% of the total transaction value and is non-refundable. this transaction covers all fees incurred from once the reservation is made that relate to disbursement of the funds to the many different parties that have a role to play fulfillment of the reservation(s).The following are examples of the many elements of the transactional journey include but not limited to: Gateway processing fees, e-merchant fees, administration coordination fees, recolication administration fees etc.
Property Cancellation / Refund Policy
An individual booking can be cancelled and fully refunded up to seven days prior to the booking date. Once a booking falls within seven days of the stay date a cancellation fee will occur, we can amend your arrival and departure dates, Additional fees may apply if change of dates occur. Early Departures - The property provides no refunds if booking plans and dates have change and an early departure occurs. Shortening of Bookings may result in a different nightly rate. The guest will be required to provide the credit card used when booking and corresponding photo ID if required. Bookings may not be honoured if either of these is not available.
*Legal Entities accepts Mastercard, Visa and American Express a 1.9% surcharge shall apply for all credit card transactions.
Changes to Terms
The Company reserves the right to modify these terms and conditions at any time.
PRIVACY POLICY
We recognise that your privacy is important, and we are committed to protecting the Personal Information that we collect from you.
Whitegate Properties and its related bodies cooperate (“Whitegate Properties” “us” or “we”) manage Personal Information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (“APP”) contained therein (in Australia) and the Privacy Act 1993 (NZ) (“NZ Privacy Act”) and the New Zealand Privacy Principles ("NZPP") (in New Zealand), and the laws of the
United States, each to the extent applicable. This Privacy Policy outlines the types of Personal Information that we may collect, how that Personal Information will be used, disclosed, transferred and stored and sets out the measures that we take to comply with the Privacy Act and, where applicable, the NZ Privacy Act or United States law.
A link to our Complaints and Privacy Policy can be found by Clicking on the Link
INTEGRITY OF PERSONAL INFORMATION
Security
The security of your Personal Information is important to us. We may store your Personal Information in different ways, including in paper form, electronic form, telephone recordings and utilising secure document retention services (including those located off-site). We take all reasonable measures to ensure that your Personal Information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic (firewalls and access controls) and physical security measures. Notwithstanding these reasonable measures, the confidentiality of any communication or material transmitted to or from us via our website, apps or email, cannot be guaranteed.
Links to Other Websites
Our websites or apps may contain links to other websites. We are not responsible for the security or privacy of any information collected by third- party websites or other services. You should exercise caution and review the privacy statements applicable to the third-party websites and services you use.
ACCESS AND CORRECTION
Access
You may request access to the Personal Information that we hold about you at any time by contacting our Privacy Officer using the details set out in this Privacy Policy. We will respond to any such request for access to Personal Information within a reasonable time frame and will provide you access to the Personal Information that we hold that belongs to you, unless we are authorised not to do so by law. We may charge you a reasonable fee for processing your request and should we decline you access to your Personal Information; we will provide you with a written explanation setting out the legal reasons for doing so.
Correction
If, upon receiving access to your Personal Information, or at any other time, you believe the Personal Information that we hold about you is inaccurate, incomplete or out of date, please notify our Privacy Officer using the details set out in this Privacy Policy. Where you notify us that your Personal Information is inaccurate, incomplete or out of date, we will take reasonable steps to correct the information unless we are authorised not to do so by law. Should we decline your request to correct your Personal Information we will provide you with a written explanation setting out the legal reasons for doing so.
CONTACTING WHITEGATE PROPERTIES
Contact Details
The Whitegate Properties Privacy Officer
Email: [email protected]
Post: Whitegate Properties
Att: Privacy Officer
7 Helen Street, Merewether NSW 2291
CONTACTING ALLOGGIO HOTELS
Contact Detials
Alloggio Hotels Privacy Officer
Email: [email protected]
Post: Alloggio Hotels
Attention Company Secretary
840 Hunter Street, Newcastle NSW 2300
Feedback
If you have any comments, queries or concerns about our Privacy Policy or the way in which we handle your Personal Information, please contact our Privacy Officer using the details set out in this Privacy Policy.
Complaints
Should you believe that we have not fulfilled our obligations under the Privacy Act, the NZ Privacy Act, or the laws of the United States, each as applicable, have not complied with the terms of our Privacy Policy, or would like to appeal a decision made by us relating to your Personal Information, you can make a complaint in writing to our Privacy Officer using the details set out in this Privacy Policy. We will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint. If you are unhappy with a response that you have received from Whitegate Properties, and if Privacy Act applies, you may direct your complaint to the Office of the Australian Information Commissioner (OAIC) in Australia, or if the NZ Privacy Act applies, in New Zealand to the Office of the Privacy Commissioner (OPC).
The details of the OAIC and OPC are as follows:
· OAIC - listed on their website: www.oaic.gov.au
· OPC - listed on their website: www.privacy.org.nz
AMENDMENTS TO THIS PRIVACY POLICY
By using our website, you agree to this Privacy Policy. Printed at the end of this Privacy Policy is last date that this Privacy Policy was updated. We may amend this Privacy Policy at any time. Amendments to this Privacy Policy will be posted on our websites and will be effective when posted. By using our website after any changes go into effect, you agree to those changes to this Privacy Policy. We encourage you to check our web site regularly for any updates to this Privacy Policy.
LEGAL DISCLAIMER
We reserve the right to disclose the information we collect from you as required by law and when we believe that disclosure is necessary to protect the security and reliability of our website and to take precautions against liability. We may also disclose the information we collect from you to protect the safety of an individual and/or to comply with a judicial proceeding, subpoena, search warrant, court order, or an investigation related to public safety.
Trading As:
Gundagai Motel
Gundagai Cabins & Tourist Park
Legal Entity Owner:
Whitegate Properties Pty Ltd
ABN: 27 658 435 187
7 Helen Street, Merewether, Newcastle, NSW 2291 Australia
Operator Owner:
Alloggio Hotels Pty Ltd
ABN 42 798 557 425
275 Grey Street, South Brisbane QLD 4101 Australia