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Alloggio Hotels - Term and Conditions

Rates as per room or per dwelling, per night – for standard number of people per room or per dwelling. Visiting guests are not permitted in the dwelling or room(s) or common areas between the hours of 8.00pm and 8.00am Charges will apply for any damage or repair and/or replacement of all or excessive clean. “Legal Entities reserves the right to relocate any booking to a hotel or dwelling of same standard. All bookings are subject to availability. You must be at least 18 years of age to book hotels or dwellings on our website. *Legal Entities does not accept liability for any errors or omissions on our website. We make every effort to ensure all information is accurate, Guests agree that all information given for the booking is true and correct. Credit card details must be the same as the booker. Any alterations and/or extensions to bookings are subject to availability.

Any discount promos are not valid during events or public holidays.

All of our properties are fully non-smoking property this includes the hotel room, houses, apartments, car parks, gardens, all balconies and all common areas. Evidence of smoking will incur an extra cleaning fee of $250 per occasion. False activation of the fire alarm will incur a $1,950.00 fee, the current NSW Fire Brigade call out charge and 3rd party administration fee.

We accept normal wear and tear on the accommodation, if however, there are damages due to, but not limited to, (or excess cleaning required), cigarette burns and marks, damage and stains to soft furnishings, broken crockery and glass or damage by guests etc. we reserve the right to deduct the costs of these from the credit card account holder should this be necessary.

PLEASE NOTE: WE HAVE A VERY STRICT NO PARTY POLICY WHICH ALSO INCLUDES VISITING

GUESTS.

Our local residents and landlords are very sensitive to disturbances of any kind there for disturbance will not be accepted - this includes conversing late into the night on the balconies. Guests must respect the peaceful nature of the location. Breach of these conditions may result in immediate cancellation of the booking, in the event that a security call out is required a call out fee of $50 will apply.

Transaction Fee

There is a transaction fee on all transactions, incur a fee of 1.9% of the total transaction value and is non-refundable. this transaction covers all fees incurred from once the reservation is made that relate to disbursement of the funds to the many different parties that have a role to play fulfillment of the reservation(s).The following are examples of the many elements of the transactional journey include but not limited to: Gateway processing fees, e-merchant fees, administration coordination fees, recolication administration fees etc.

Property Cancellation / Refund Policy

An individual booking can be cancelled and fully refunded up to seven days prior to the booking date. Once a booking falls within seven days of the stay date the property does not permit cancellations, we can amend your arrival and departure dates, Additional fees may apply if change of dates occur. Early Departures - The property provides no refunds if booking plans and dates have change and an early departure occurs. Shortening of Bookings may result in a different nightly rate. The guest will be required to provide the credit card used when booking and corresponding photo ID if required. Bookings may not be honored if either of these is not available. *Legal Entities accepts Mastercard, Visa and a 1.9% surcharge shall apply for all credit card transactions.

*"Legal Entities" refers to the listed legal entities below

Alloggio Pty Limited

ABN: 68 603 067 303

21 Parnell Place, Newcastle, NSW 2300 Australia

Alloggio Hotels Pty Ltd

ABN: 42 798 557 425

21 Parnell Place, Newcastle, NSW 2300 Australia

Trading as;

Aspire Mayfield - 11 Hanbury Street, Mayfield NSW 2304 Australia

Alloggio Newcastle Beach - 21 Parnell Place, Newcastle NSW 2300 Australia

Newcastle Accommodation Tighes Hill - 1 Elizabeth Street, Tighes Hill NSW 2297 Australia

Studios on Beaumont - 76 Beaumont Street, Hamilton NSW 2303 Australia

Bathurst Apartments - 44 Morisset Street, Bathurst NSW 2795 Australia

Alloggio Tudor Hamilton - 27 Steel Street, Hamilton, NSW 2303 Australia

Bega Downs Motor Inn - 8 High Street, Bega NSW 2550 Australia

Alloggio Studios on King - 202 King Street, Newcastle, NSW 2300 Australia

Alloggio Hanbury Mayfield - 87 Hanbury Street, Mayfield, Newcastle, NSW 2304 Australia

Alloggio Hamilton Brisbane Airport - 560 Kingsford Smith Drive, Brisbane Airport, QLD 4007 Australia

Alloggio Thornton - 21 Poynton Place, Thornton, NSW 2323 Australia

Alloggio Coogee Serviced Apartments - 284 Clovelly Road, Coogee, NSW 2034 Australia

We recognise that your privacy is important, and we are committed to protecting the Personal Information that we collect from you.

Alloggio and its related bodies cooperate (“Alloggio” “us” or “we”) manage Personal Information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (“APP”) contained therein (in Australia) and the Privacy Act 1993 (NZ) (“NZ Privacy Act”) and the New Zealand Privacy Principles ("NZPP") (in New Zealand), and the laws of the

United States, each to the extent applicable. This Privacy Policy outlines the

types of Personal Information that we may collect, how that Personal

Information will be used, disclosed, transferred and stored and sets out the

measures that we take to comply with the Privacy Act and, where applicable,

the NZ Privacy Act or United States law.

COLLECTION

Alloggio will only collect and hold Personal Information about you that is

reasonably necessary to undertake our business activities and functions, or

as otherwise permitted by law.

Why we collect Personal Information

We may collect your Personal Information for one or more of the following reasons:

· providing our products or services to you;

· to assist with your queries;

· processing a booking or application that you have made;

· acting as your agent if you request us to do so;

· for surveys, direct marketing, promotions or competitions;

· facilitating our internal business operations, including the fulfilment of

any legal requirements; and

· analysing our services and customer needs with a view to developing

new and/or improved services.

How we collect your Personal Information

We generally collect Personal Information directly from you, through the use

of any of our standard forms, over the internet, via email or through a

telephone conversation with you. We may also collect Personal Information

from third party contractors or agents who provide our products and

services on our behalf.

What kinds of Personal Information we collect;

The types of Personal Information that we collect may include your name,

address, other contact details and other such information that is relevant for

us to provide our products and services to you in the manner that you have

requested, or to comply with the law.

We do not generally collect sensitive information from you; however, if you

provide such information to us, we will only collect that information with your

express consent and only where such information is reasonably required in

order for us to provide our products or services to you (such as special access or assistance requirement due to a health condition). We shall not

disclose sensitive information to any other party without your consent.

Internet users

If you access our websites or any mobile applications ("apps"), we may

collect additional Personal Information about you including:

· server address / IP address;

· date and time of visit;

· pages visited;

· documents downloaded;

· the site you visited prior to visiting our website;

· the browser that you are using to access our website;

· if you have visited our website before;

· tracking user preferences;

· location data.

In addition, our websites and apps use cookies. The main purpose of

cookies is to monitor usage of our websites and apps to prepare customised

web pages so that we may serve you more effectively. You may wish to

configure your browser so that it does not accept cookies, however you may

not be able to access some functions on our websites or apps if these are

disabled.

Our web site may include social media features, such as the Facebook Like

button. These features may collect similar Personal Information described

above, and may set a cookie to enable the feature to function properly.

These social media features may be hosted by a third party or hosted directly on our website. Use of these social media features may result in

information being transmitted to the social media company associated with

the social media feature, and use of such information, once transmitted, will

be governed by that social media company's own privacy policy and terms

of use.

Failure to provide Personal Information

If the Personal Information you provide to us is incomplete and/or

inaccurate, or you choose not to provide us with the Personal Information

that we have requested, it may affect our ability to provide you with our

products and services.

Dealing with Alloggio anonymously or through a pseudonym

Where possible you will have the option of interacting with us anonymously

or through a pseudonym, however, where you are requesting products or

services from us, it may become impracticable to provide those products or

services to you without verifying your identity.

DEALING WITH PERSONAL INFORMATION

Use and Disclosure

In order to provide products and services to you we may disclose your

Personal Information to:

· service providers, contractors, agents or other business partners who

assist us in providing our products and services to you;

· external providers of services where you have engaged us to act as your

agent;

· other service providers, who provide the various services that you have

requested and we have arranged;

our related bodies corporate;

· our professional advisers;

· an entity to whom we are required to disclose such information under

law;

· other parties with your consent or direction.

We will only provide such Personal Information to those third parties as

required to provide our products or services, unless otherwise authorised by

you or required under applicable law.

Transfer of your Personal Information overseas

By engaging us to provide products or services to you and/or providing us

with your Personal Information, you consent to the disclosure of your

Personal Information outside Australia, and acknowledge that we are not

required to ensure that overseas recipients handle your Personal

Information in compliance with Australian Privacy Law. We will, however,

where practicable in the circumstances, take reasonable steps to ensure that

overseas recipients use and disclose such Personal Information in a manner

consistent with this Privacy Policy. The third parties referenced above, to

whom we may provide your Personal Information, may be located in

countries including the United States, Spain, New Zealand and Indonesia.

In addition, if Personal Information is obtained or stored in the United States,

you consent to the disclosure of your Personal Information outside of the

United States, and acknowledge that the laws of the jurisdiction where the

Personal Information is transmitted may apply, including, without limitation

the Australian Privacy Law. Where practicable in the circumstances, we will

take reasonable steps to ensure that overseas recipients use and disclose

such Personal Information in a manner consistent with this Privacy Policy.

Marketing

When you provide us with information about yourself, you will usually be given the option to let us know that you do not want that information to be used for direct marketing purposes. You can change your mind about your preferences in respect of direct marketing and make choices at any time by following the unsubscribe instructions included in the relevant communication, or by contacting our Privacy Officer. Our social media pages provide instructions as to how you can unsubscribe from the relevant social media website or page.

INTEGRITY OF PERSONAL INFORMATION

Security

The security of your Personal Information is important to us. We may store your Personal Information in different ways, including in paper form, electronic form, telephone recordings and utilising secure document retention services (including those located off-site). We take all reasonable measures to ensure that your Personal Information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic (firewalls and access controls) and physical security measures. Notwithstanding these reasonable measures, the confidentiality of any communication or material transmitted to or from us via our website, apps or email, cannot be guaranteed.

Links to Other Websites

Our websites or apps may contain links to other websites. We are not responsible for the security or privacy of any information collected by third- party websites or other services. You should exercise caution and review the privacy statements applicable to the third-party websites and services you use.

ACCESS AND CORRECTION

Access

You may request access to the Personal Information that we hold about you

at any time by contacting our Privacy Officer using the details set out in this

Information within a reasonable time frame and will provide you access to

the Personal Information that we hold that belongs to you, unless we are

authorised not to do so by law. We may charge you a reasonable fee for

processing your request and should we decline you access to your Personal

Information, we will provide you with a written explanation setting out the

legal reasons for doing so.

Correction

If, upon receiving access to your Personal Information, or at any other time,

you believe the Personal Information that we hold about you is inaccurate,

incomplete or out of date, please notify our Privacy Officer using the details

set out in this Privacy Policy.

Where you notify us that your Personal Information is inaccurate, incomplete

or out of date, we will take reasonable steps to correct the information

unless we are authorised not to do so by law. Should we decline your

request to correct your Personal Information we will provide you with a

written explanation setting out the legal reasons for doing so.

CONTACTING ALLOGGIO

Contact Details

The Alloggio Privacy Officer

Email: [email protected]

Post: Alloggio

Att: Privacy Officer

21 Parnell Place Street, Newcastle, NSW 2300

Feedback

If you have any comments, queries or concerns about our Privacy Policy or

the way in which we handle your Personal Information, please contact our

Privacy Officer using the details set out in this Privacy Policy.

Complaints

Should you believe that we have not fulfilled our obligations under the

Privacy Act, the NZ Privacy Act, or the laws of the United States, each as

applicable, have not complied with the terms of our Privacy Policy, or would

like to appeal a decision made by us relating to your Personal Information,

you can make a complaint in writing to our Privacy Officer using the details

set out in this Privacy Policy. We will respond to you within a reasonable

period of time to acknowledge your complaint and inform you of the next

steps we will take in dealing with your complaint.

If you are unhappy with a response that you have received from Alloggio,

and if Privacy Act applies, you may direct your complaint to the Office of the

Australian Information Commissioner (OAIC) in Australia, or if the NZ Privacy

Act applies, in New Zealand to the Office of the Privacy Commissioner

(OPC). The details of the OAIC and OPC are as follows:

· OAIC - listed on their website: www.oaic.gov.au

· OPC - listed on their website: www.privacy.org.nz

AMENDMENTS TO THIS PRIVACY POLICY

By using our website, you agree to this Privacy Policy. Printed at the end of

this Privacy Policy is last date that this Privacy Policy was updated. We may

amend this Privacy Policy at any time. Amendments to this Privacy Policy will

be posted on our websites and will be effective when posted. By using our

website after any changes go into effect, you agree to those changes to this

updates to this Privacy Policy.

LEGAL DISCLAIMER

We reserve the right to disclose the information we collect from you as

required by law and when we believe that disclosure is necessary to protect

the security and reliability of our website and to take precautions against

liability. We may also disclose the information we collect from you to protect

the safety of an individual and/or to comply with a judicial proceeding,

subpoena, search warrant, court order, or an investigation related to public

safety.

*As amended 14 March 2019

*"Legal Entities" refers to the listed legal entities below

Alloggio Pty Limited

ABN: 68 603 067 303

840 Hunter Street, Newcastle, NSW 2300 Australia

Alloggio Hotels Pty Ltd

ABN: 42 798 557 425

840 Hunter Street, Newcastle, NSW 2300 Australia

Trading as;

Pagasus Motor Inn & Serviced Apartments, 71 Nudgee Road, Hamilton, QLD 4007 Australia