Accommodation - Terms & Conditions
Rates as per room or per dwelling, per night or by otherwise stated – for standard number of people per room or per dwelling. Visiting guests are not permitted in the dwelling or room(s) or common areas between the hours of 8.00pm and 8.00am Charges will apply for any damage or repair and/or replacement of all or excessive clean. “Legal Entities reserves the right to relocate any booking to a hotel or dwelling of same standard. All bookings are subject to availability. You must be at least 18 years of age to book hotels or dwellings on our website. *Legal Entities does not accept liability for any errors or omissions on our website. We make every effort to ensure all information is accurate, lodgers/guests agree that all information given for the booking is true and correct. Credit card details must be the same as the booker/guest. Any alterations and/or extensions to bookings are subject to availability.
Any discount promos are not valid during events or public holidays.
All of our properties are fully non-smoking property this includes the hotel room, houses, apartments, car parks, gardens, all balconies and all common areas. Evidence of smoking will incur an extra cleaning fee of $250 per occasion. False activation of the fire alarm will incur a $1,950.00 fee, the current NSW Fire Brigade call out charge and 3rd party administration fee. The current QLD Fire Brigade call our charge and 3rd party administration fee is $1450.00+GST.
The person that falsly activates the alarm is responsible for payment of this charge.
Smoking Laws in QLD you must be a min 4 meters from the building so this includes private balconies NO SMOKING
We accept normal wear and tear on the accommodation, if however, there are damages due to, but not limited to, (or excess cleaning required), cigarette burns and marks, damage and stains to soft furnishings, broken crockery and glass or damage by guests etc. we reserve the right to deduct the costs of these from the credit card account holder should this be necessary.
PLEASE NOTE: WE HAVE A VERY STRICT NO PARTY POLICY WHICH ALSO INCLUDES VISITING GUESTS.
Hotels are NOT PET friendly - Guide Dogs and Companion dog will be accepted only with prior notice and government issued paperwork must be provided
Our local residents and landlords are very sensitive to disturbances of any kind there for disturbance will not be accepted - this includes conversing late into the night on the balconies. Lodgers/guests must respect the peaceful nature of the location. Breach of these conditions may result in immediate cancellation of the booking, in the event that a security call out is required a call out fee of $50 will apply.
Transaction Fee
There is a transaction fee on all transactions, incur a fee of 2.39% of the total transaction value and is non-refundable. this transaction covers all fees incurred from once the reservation is made that relate to disbursement of the funds to the many different parties that have a role to play fulfilment of the reservation(s).The following are examples of the many elements of the transactional journey include but not limited to: Gateway processing fees, e-merchant fees, administration coordination fees, reconlication administration fees etc.
Property Cancellation / Refund Policy
An individual booking can be cancelled and fully refunded up to seven days prior to the booking date. Once a booking falls within seven days of the stay date the property does not
Group bookings - 5-9 rooms +we have a 7 day cancellation policy 10+ Property will provide cancellation policy case by case
Large and special events - Pre - Payment will be taken at time of reservation - Refunds will still be in line with standard cancellation policy.
Permit cancellations, we can amend your arrival and departure dates, Additional fees may apply if change of dates occur. Early Departures - The property provides no refunds if booking plans and dates have change and an early departure occurs. Shortening of Bookings may result in a different nightly rate. The lodgers/guest will be required to provide the credit card used when booking and corresponding photo ID if required. Bookings may not be honoured if either of these is not available. *Legal Entities accepts MasterCard, Visa and American Express a 1.9% surcharge shall apply for all credit card transactions.
PRIVACY POLICY
We recognise that your privacy is important, and we are committed to protecting the Personal Information that we collect from you.
Our Privacy Policy maybe found by Clicking the Link
MARKETING
When you provide us with information about yourself, you will usually be given the option to let us know that you do not want that information to be used for direct marketing purposes. You can change your mind about your preferences in respect of direct marketing and make choices at any time by following the unsubscribe instructions included in the relevant communication, or by contacting our Privacy Officer. Our social media pages provide instructions as to how you can unsubscribe from the relevant social media website or page.
Changes to Terms and Conditions
The Company reserves the right to modify these terms and conditions at any time.
Trading as;
Pegasus Motor Inn & Serviced Apartments, 71 Nudgee Road, Hamilton, QLD 4007 Australia
Aspire Mayfield - 11 Hanbury Street, Mayfield NSW 2304 Australia
Studios on Beaumont - 76 Beaumont Street, Hamilton NSW 2303 Australia
Bathurst Studio Apartments - 44 Morisset Street, Bathurst NSW 2795 Australia
Tudor Inn Newcastle - 27 Steel Street, Hamilton, NSW 2303 Australia
Studios on King - 202 King Street, Newcastle, NSW 2300 Australia
Hanbury Mayfield - 87 Hanbury Street, Mayfield, Newcastle, NSW 2304 Australia
Hamilton Brisbane Airport - 560 Kingsford Smith Drive, Brisbane Airport, QLD 4007 Australia
Thornton Executive Hotel - 21 Poynton Place, Thornton, NSW 2323 Australia
Coogee Studio Apartments - 282 Clovelly Road, Coogee NSW 2034 Australia
Windsor Hotel Brisbane - 159 Lutwyche Road Windsor QLD Australia
H Boutique Hotel 770 McDonalds Road, Pokolbin, NSW, 232
*"Legal Entities" refers to the listed legal entities below
Alloggio Pty Limited
ABN: 68 603 067 303
275 Grey Street, South Brisbane QLD 4101 Australia
Alloggio Hotels Pty Ltd
ABN: 42 798 557 425
275 Grey Street, South Brisbane QLD 4101 Australia
INTEGRITY OF PERSONAL INFORMATION
Security
The security of your Personal Information is important to us. We may store your Personal Information in different ways, including in paper form, electronic form, telephone recordings and utilising secure document retention services (including those located off-site). We take all reasonable measures to ensure that your Personal Information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic (firewalls and access controls) and physical security measures. Notwithstanding these reasonable measures, the confidentiality of any communication or material transmitted to or from us via our website, apps or email, cannot be guaranteed.
Links to Other Websites
Our websites or apps may contain links to other websites. We are not responsible for the security or privacy of any information collected by third- party websites or other services. You should exercise caution and review the privacy statements applicable to the third-party websites and services you use
LEGAL DISCLAIMER
We reserve the right to disclose the information we collect from you as required by law and when we believe that disclosure is necessary to protect the security and reliability of our website and to take precautions against liability. We may also disclose the information we collect from you to protect the safety of an individual and/or to comply with a judicial proceeding, subpoena, search warrant, court order, or an investigation related to public safety.
*As amended 28 January 2026
CONTACTING ALLOGGIO
Contact Details
The Alloggio Privacy Officer
Email: [email protected]
Post: Alloggio
Att: Privacy Officer
275 Grey Street, South Brisbane QLD 4101 Australia
Feedback
If you have any comments, queries or concerns about our Privacy Policy or the way in which we handle your Personal Information, please contact our Privacy Officer using the details set out in this Privacy Policy.